Common HTC U11 Issues And Their Fixes

The HTC U11 is a great device from HTC that has come wrapped with excellent features, including a fantastic design and build, powerful battery life, the water and dust resistance feature, etc. All these are enjoyable and are what compelled many to get a new HTC U11. This is one of the best phones from HTC and has come to please HTC fans.

However, this device is not free from bugs, and many users have already complained about some issues. "Connectivity issues, the HTC U11 fingerprint scanner not working, and no headphone jack" are some very common problems. So, we have listed here the most common HTC U11 issues and their fixes. Keep reading to know more.

See Also: HTC One M8 common issues and how to fix them.

9 Most Common HTC U11 Issues And Their Fixes

Problem #1- Wi-Fi issues

The Wi-Fi issue is very common, and many HTC U11 users have reported facing this issue so far. While some users face very poor connectivity, others have said the Wi-Fi does not work.

Solutions:

  • First, restart your device and restart the router and modem. Turn off the router, unplug it from the power source, wait for a few seconds, and plug it back to turn it on. Now see if the Wi-Fi is working or not.
  • Update your device with the latest software available.
  • Forget the Wi-Fi network by going to settings>Wi-Fi and selecting the troubled network. Next, reconnect the network again by entering the ID and password.
  • Turn off the Wi-Fi slider once and turn it back on.
  • Check if the power saving mode is on, as this feature disables all the connectivity to save some battery life on the device. So, turn this option off.
  • Finally, check the Mac address of your device by going to Wi-Fi>Settings>Advanced and then ensure that address is allowed in the router's Mac filter.

Problem #2- Bluetooth issue

This is another connectivity issue on the HTC U11 phone. The Bluetooth issue is very common and is faced by almost every smartphone user. And unfortunately, this bug did not spare the HTC U11 users. Below are the solutions for all kinds of Bluetooth issues.

Solutions:

  • Restart the device first.
  • Next, turn off the Bluetooth by going to Settings> Bluetooth, toggle the switch off, and then turn it back on. This is a very simple trick but can resolve the issue immediately.
  • Another trick you can do is turn Airplane mode off and then on. This refreshes all the connectivity and can resolve the issue.
  • Also, delete all the prior Bluetooth pairing and pair them back following the correct method.
  • If nothing works, perform a factory reset.

Problem #3- Fingerprint scanner not working

The HTC U11 fingerprint scanner not working is another issue that can be frustrating. The fingerprint scanner is one of the best features in every smartphone, and the HTC U11 is no exception. But this feature can hamper many of your tasks when it stops working. So, if you face the same issue, here are the workarounds.

Solutions:

  • We suggest restarting the device first and then performing other methods.
  • Next, clear the cache of the Fingerprint app by going to Settings> Applications> All tabs and selecting the Fingerprint app.
  • You can also clear the data of the fingerprint app in case other methods fail to correct the issue.
  • Finally perform the factory reset by going to Settings> Backup & Reset> Factory Reset> Reset all data. But ensure to backup all the documents beforehand.

Problem #4- Windows 10 PC refuses to recognize the phone

We need to connect the phone with our PC for several reasons, and getting a backup is one of the primary reasons. But many users had noticed that when they tried to connect the HTC U11 with their Windows 10 PC, the PC couldn't recognize the phone. Read below to find the solutions for this issue.

Solutions:

  • You need to install HTC Sync Manager to recognize the phone by PC. First, ensure you have installed this on your device. And then try once again.
  • Next, ensure all the drivers of your PC are updated.
  • And the last thing you can do is try using USB port 2.0 in case you were using port 3.0. Many users have been able to fix the issue by doing so.

Problem #5- Headphone jack adapter not working

HTC has removed the headphone jack. However, the HTC U11 headphone jack adapter is included in the box to use the headphone. But some users have stated that they cannot get it to work when they plug in the adapter for the first time. Here are the solutions to this issue.

Solutions:

  • When you try using the headphone adapter by plugging it in for the first time, a pop-up for a firmware update will be available. Tap on that. But, in case you do not see that message, you can also choose to get an update by going to the play store and downloading the HTC audio jack adapter toolkit.
  • Another thing you can do is uninstall the app, restart the phone and then try again.
  • Finally, perform a factory reset.

Problem #6- Audio and video not syncing

This is another issue many HTC U11 users have complained about so far. According to them, the video they are trying to play gets stuck very often, and while it restarts, the video and audio do not match. However, it is to mention that this issue is specific to some apps such as Whatsapp and YouTube videos.

Solutions:

  • This is not a big issue and can be solved easily. First, restart your device and try to play the videos again.
  • Clear the cache of that particular app, such as Whatsapp and YouTube.
  • Check in the play store if any update is available for all those apps, and then update the apps.
  • Finally, wipe the cache partition of the entire device as this is a very helpful trick and can easily resolve the issue.

Problem #7- Not able to make any calls or receive messages (On Verizon)

If you bought the phone directly from HTC in the US, the unlocked version of the phone is compatible with Verizon Wireless. But unfortunately, many of the users have said that they can neither receive any calls nor receive any messages. Here are the solutions to this issue.

Solutions:

  • The first task is to check with Verizon customer care if they have activated your SIM completely or not. If yes, then follow other methods.
  • Remember, the old SIM card is incompatible with the HTC U11 device. So, you are required to get a new SIM first. Head to the Verizon store and get a new SIM card. This will not cost you anything. Once you get the new SIM card, put it on the phone and check if calls and messages are coming in or not?
  • If you are receiving the calls, and the issue is only with the messages, then you need to contact customer care again and ask them to turn off the 'CDMA-less provisioning.' This will help you get rid of the issue.

Problem #8- Edge Sense sensitivity issue

Edge sense sensitivity is undoubtedly one of the main attractions of HTC U11, but what if this star feature does not respond properly? Many users have experienced an issue with this Edge sense sensitivity, and according to them, the sensitivity is either too high or else it is not responding at all. This is not a big issue, and the solutions are listed here.

Solutions:

  • First, restart the devices.
  • Next, reconfigure the force of the squeeze and check if the issue has been resolved.
  • If nothing can help you, wait for an update to see if this fixes the issue.

Problem #9- SD card issue

Corrupted microSD card, microSD card unmounted, etc., are some of the error messages faced by HTC U11 users. However, do not worry, as this is a very small glitch that can be fixed easily.

Solutions:

  • The first thing to ensure is that the SD card is ok. So, take out the SD card and insert it into another device to see if the same thing is happening. If not, then the SD card is ok. Follow the next method.
  • Format the SD card and then see if the issue is resolved.

These are the nine most common HTC U11 issues and their fixes. If you are facing any of the above issues very often, perform the stated steps, which will help you eliminate the issues. Enjoy the new phone. It is a great piece!

See Also: Common HTC 10 problems and their fixes.

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